Spa Operations Manager (bilingual English+Russian)
- Employer
- BANYA
- Location
- London (Central), near Old Street
- Salary
- Salary £35,000 - £38,000 depending on experience + performance bonus (OTE £40k) + company benefits
- Closing date
- 25 Mar 2023
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Exciting, unique, and highly acclaimed Spa in central London is looking for a dedicated Russian & English-speaking Operations Manager to lead our professional and friendly team. The Operations Manager is required to run all aspects of day-to-day Spa management
Previous directorial, top-management or supervising experience is essential. Russian spoken language is essential.
What we offer:
- Competitive salary £35,000 - £38,000 depending on experience + performance bonus (OTE £40k+)
- Excellent career opportunities within the company’s fast growth and development with new branches opening in the UK and Internationally
- Sponsorship for Skilled Worker available for the right candidate
Essential duties:
- Leading the team and managing all aspects of the Spa’s day-to-day operations
- Empowering employees to provide excellent customer service
- Managing staff rota, staff hiring, appraisal and training
- Reviewing and implementing operational procedures and motivational schemes
- Managing Health and Safety including fire safety, licenses, F&B and hygiene
- Maintaining the facilities and equipment in good working order and condition
- Insuring high standards of cleanliness and maintenance
- Liaising with the Marketing Manager and achieving the business objectives for the Spa Achieving the business objectives for the Spa, growing of loyal customer base
- Managing operational costs
- Reporting to Managing Director
Key Skills:
- Excellent command of the English language is a must as our customers are Londoners from all walks of life and suppliers / strategic partners are English speakers. We do value if you speak Russian fluently as well as any other European languages.
- Excellent communication skills
- Customer Service skills
- Good organisational and time management skills
- Open-minded and warm Personality
- Strong leadership and motivational skills
- Ability to remain calm under pressure
- Ability to delegate appropriately
- Previous Spa, Hotel or Restaurant Management experience
- Passion for the Hospitality industry
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