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Spa Operations Manager (bilingual English+Russian)

Employer
BANYA
Location
London (Central), near Old Street
Salary
Salary £35,000 - £38,000 depending on experience + performance bonus (OTE £40k) + company benefits
Closing date
25 Mar 2023

Exciting, unique, and highly acclaimed Spa in central London is looking for a dedicated Russian & English-speaking Operations Manager to lead our professional and friendly team. The Operations Manager is required to run all aspects of day-to-day Spa management

Previous directorial, top-management or supervising experience is essential. Russian spoken language is essential. 

What we offer:

  • Competitive salary £35,000 - £38,000 depending on experience + performance bonus (OTE £40k+)
  • Excellent career opportunities within the company’s fast growth and development with new branches opening in the UK and Internationally
  • Sponsorship for Skilled Worker available for the right candidate

 Essential duties:

  • Leading the team and managing all aspects of the Spa’s day-to-day operations
  • Empowering employees to provide excellent customer service
  • Managing staff rota, staff hiring, appraisal and training
  • Reviewing and implementing operational procedures and motivational schemes
  • Managing Health and Safety including fire safety, licenses, F&B and hygiene
  • Maintaining the facilities and equipment in good working order and condition
  • Insuring high standards of cleanliness and maintenance
  • Liaising with the Marketing Manager and achieving the business objectives for the Spa Achieving the business objectives for the Spa, growing of loyal customer base
  • Managing operational costs
  • Reporting to Managing Director

Key Skills:

  • Excellent command of the English language is a must as our customers are Londoners from all walks of life and suppliers / strategic partners are English speakers. We do value if you speak Russian fluently as well as any other European languages.
  • Excellent communication skills
  • Customer Service skills
  • Good organisational and time management skills
  • Open-minded and warm Personality
  • Strong leadership and motivational skills
  • Ability to remain calm under pressure
  • Ability to delegate appropriately
  • Previous Spa, Hotel or Restaurant Management experience
  • Passion for the Hospitality industry

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