Guest Services Operator - Moreton-In-Marsh, Gloucestershire

Guest Services Operator - Moreton-In-Marsh, Gloucestershire

We are looking for a Guest Services Operator to join our new Reservations team based at our Cotswolds Head Office, near Moreton-In-Marsh.

With amazing career progression, we will train and develop you every step of the way to be the best that you can be with the opportunity to build your career with us. 

Full-time contract available- Flexible within the hours of 8.00 am to 8.00 pm Monday to Friday and Weekend availability of 9.00 am to 5.30 pm 

We offer:

• 25 days paid holiday + 8 Bank holidays
• Training and development to advance your career
• Staff shuttle bus service
• 50% staff lunch discount (at local Daylesford store)
• Free food and drink available on shift
• Daylesford & Bamford 30% discount from day 1
• Bamford 60% discount on skincare range from day 1
• 10% Discount across our pub group
• Team member of the month awarded £150 per month (added to your pay)
• Refer a Friend Scheme Bonus up to £1000
• Access to a variety of discounts on retail, restaurant, and cinema tickets
• Wellness-focused – employee helpline, voluntary health cash plan,
• Milestone awards years 1, 5, 10, 15, 20+
• 2x Company parties per year
• Organic veg boxes - seasonal
• Cotswolds farm visits
• Straight shifts, good work life balance
• Stakeholder pension scheme
• Subsidised private medical insurance

About you

As a Guest Services Operator, you will have a key position in handling general enquiries and the booking experience of our guests. You will support our guests through the booking process across all three brands, Bamford, The Wild Rabbit and Daylesford, and ensure they receive a 5-star personalised service.

Your communication skills will be first class and you'll enjoy interacting with customers. You will be the first point for all enquires ranging from bookings, reservations to questions regarding our products.

It is essential you are fully flexible to work a variety shifts including weekends.

Main responsibilities

• To share knowledge of Bamford, The Wild Rabbit and Daylesford when conversing with customers
• To know your products and pricing in order to make recommendations, and promote Bamford, The Wild Rabbit and Daylesford
• To always be aware of availability, upcoming events and special offers
• To follow the company complaints procedure to ensure customer complaints are satisfactorily resolved
• To ensure all communication is effective, courteous and timely
• To ensure all calls are answered, processed and followed up on in agreed timescales
• To be competent in using all platforms used by Bamford, The Wild Rabbit and Daylesford
• To grow sales through high conversion of enquires to bookings and upselling
• To follow all cash handling processes

If you would like to be part of our truly unique business – we would love to hear from you. Please send us your CV today