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Poolside Experience Manager - Wrexham

Total Fitness
£23,000 - £25,000 per annum
Closing date
20 Mar 2023

Job Details

Poolside Experience Manager - Wrexham


  • A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter
  • Receive invaluable training programs to help you reach your next step, whatever direction that’s in
  • A team that has your back. You’ll work hard but always be supported
  • Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends
  • 28 days holiday including public/bank holidays
  • Workplace pension scheme
  • Discount on retail and café products


We’re looking for someone to lead a team of poolside professionals (Pool Instructors and Lifeguards) to deliver a variety of pool related products and services that will maximise member experience, encourage repeat usage and subsequent, customer lifetime value.

We’re open 7 days a week and you’ll be required to work shifts that include both early and late working patterns and these shifts will be on weekdays and some weekends throughout the course of the month.

What does the role involve?

  • A visible leader that consistently demonstrates our values through their behaviors
  • Develop a culture of high engagement, performance and growth by applying the principles of our leadership and coaching philosophy
  • Effective recruitment by selecting the right members for the pool team using a combination of competency and values-based criteria
  • Support and enable our teams throughout their career journey so they can be the best version of themselves
  • Take ownership for the entire pool environment, providing a team and member experience that is fun, engaging and compliant
  • Be the principal member of the Leadership team on days when required to perform Senior Manager On Duty Shifts
  • Ensure that you have a large enough, consistent and varied pool lesson program (child/adult) with enough participants to achieve pool revenue targets
  • Provide a consistent and varied pool programme that match the needs of our members and encourages repeat usage and high levels of member recommendations

What are we looking for?

The ideal candidate we are looking for to join our team has the following skills:

  • A role model who lives and breathes our Total Fitness Values on a daily basis
  • A successful track record of leading and managing a diverse group of pool professionals
  • A natural coach who takes pride in developing their team
  • Excellent communication skills and ability to communicate at all levels throughout the company
  • A genuine passion and active involvement in fitness and swimming
  • Level 2 Pool Teacher (essential) with extensive experience of delivering 1:1 and group pool lessons (child/adult) and Level 3 Swim Co-ordinator (desirable)
  • National Pool Lifeguard Qualified
  • A talent for change management through successful implementation and sustainability
  • An early adopter of new initiatives
  • Strong commercial awareness and business acumen
  • Target and results driven

If you are interested then don't waste any time and apply now!


Total Fitness is the leading mid-market health club brand in the North. With 16 health clubs across the North of England and Wales, Total Fitness provides a full-service fitness offering both in club and online; guided by knowledgeable and supportive fitness teams, the brand works hard to meet the evolving needs of its members.

Total Fitness began in 1993 with a strong belief that everyone is better fitter, and that belief is stronger than ever today. Total Fitness knows that true fitness needs variety to keep workouts fresh and engaging, so their large health clubs offer many ways to workout; extensive gym floors, over 70 classes a week, impressive swimming pools, expert personal trainers, and digital content- allowing   members to take the brand home. This workout variety provides its members with a route to 360 fitness that lasts longer than a one-off spin class.

With over 600 staff and support from its network of freelance fitness partners and brands, Total Fitness delivers its purpose daily to around 80,000 members and guests.

Company info
Total Fitness

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