Front of House - Wandsworth, London

Front of House - Wandsworth, London

The Front of House role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service. Ideal candidate has strong customer service skills and excellent work ethic.

JOB DUTIES INCLUDE:                                          

• Open and closing of the studio
• Maintains accurate records using Mindbody/Orangebook software
• Conducts telephone inquiries/follow up calls/customer care calls
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintains an organised and clean lobby/front desk area
• Responsible for processing accurate credit card transactions
• Responds immediately to member requests, inquiries, and concerns.
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs
• Plan and celebrate member milestones
• Plan and post social media activities
• Assist in retail sales

JOB QUALIFICATIONS:

• Excellent customer service skills
• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment.
• Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use
• Health & Fitness minded people strongly preferred
• Flexible to work day, evening and/or weekend hours as needed