Reception Supervisor - Central London

Reception Supervisor - Central London 

Employment: Permanent - Full Time

Salary: £25,000 + Benefits

Hours: 40 hours (Flexible 5/ 7 days)

Closing Date:  Monday, 13 February 2023

Location: London

Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels.

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury.

Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are currently recruiting for a Reception Supervisor at our President Hotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

Delivering an exceptional level of service to every guest is at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out.  Working with your Front Office Manager and Front Office teams, you will be a role model for the team leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.

Key Duties will include the following:

• Checking all arrivals for the next day and 3 days in advance & checking the guests in/out, take payments
• To support staff through conflict resolution, effective time management, workload prioritisation and individual staff development
• Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible

What we’d like from you

• Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation
• Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike
• You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) and 3C

Benefits 

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 30% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Local discounts at Gym, Dry Cleaners, and Restaurant outlets
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Supported by Hospitality Action
• Wage stream – flexible access to pay
• Local discounts at Gym, Dry Cleaners, Restaurant outlets