Front Office Agent - Central London

Front Office Agent - Opera Essential - Central London

Employment: Permanent - Full Time

Salary: £22,568 + Benefits

Hours: 40  (5/7 days a week Flexibility is required)

Closing Date: Monday, 13 February 2023 

Location: London

Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels.

Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.

The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury.

Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024.

We are currently recruiting for a Front Office Agent/ Receptionist for ILH Group based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family. 

As Receptionist for Imperial London Hotels, you are a key part of our guests experience and their first impression visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.

With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.

An ambassador for our hotel you take pride in terms of your own personal appearance, and ensure the reception and adjoining areas represent a great welcoming environment.  You'll help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.

In this busy operation, working as part of a team, you'll be handling both requests from your work colleagues and guests. A natural problem solver, with great attention to details you'll also be extremely organised yet able to multi-task.  Your passion is to help others and with your exceptional people skills you'll ensure that our guests continue to return time after time to our hotels. 

What we would like from you

• Previous experience gained in a customer facing role or similar position would be beneficial.
• Working knowledge of Opera is essential. 
• You will have a good level of spoken and written English.  If you speak other languages, this would advantageous.
• A genuine interest in providing the best service for our guests.
• Confident and engaging personality with the ability to build rapport quickly.
• You will have the ability to effectively problem solve and find a resolution to our guests satisfaction.
• Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.

Benefits

• Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days.
• Free Meals on Duty and Uniforms
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Opportunity to explore other roles within ILH Group after 1 year of service.
• 30% discount to friends and family in our hotels (excluding Morton Hotel)
• Interest-free season ticket loan (after probation)
• Training and development through our ILH Group Academy
• Employee recognition awards, Christmas Party and other social events.
• Local discounts at Gym, Dry Cleaners, and Restaurant outlets
• Reward and recognition schemes
• e-points to be used across several high street brands and online retailers.
• Supported by Hospitality Action
• Wage stream flexible access to pay
• Local discounts at Gym, Dry Cleaners, Restaurant outlets