Reception Manager - Accommodation Available - Broadway, Worcestershire

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

What's in it for you?

• £20,800 annual salary
• Service charge paid monthly -circa 2,5k per annum (non-contractual)
• Free team meals included on duty
• Staff accommodation available near the hotel
• Awards of Excellence recognition
• Lenght of service gifts
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Team Rate at our Iconic Hotels
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all Food and Beverage
• Discount on Spa treatment and products
• Refer a friend incentive
• Cycle to work scheme
• Employee assistance programme
• Team social events, seasonal gifts and much more…

Reception Manager - Responsibilites 

• To take ownership and pride in ensuring the welfare of all reception staff, completing appraisals, rotas and training.
• To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.
• To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries.
• To be confident and take pride in ensuring the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel.
• To be confident in the full understanding of all equipment within the Front Office including Opera, Paging Systems, Word and Email.
• To be familiar with all reservation tasks in order to cover this role if required, understanding teamwork and flexibility.
• To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity.
• To know and understand the current policies and procedures of the Hotel and Spa.
• To take ownership and be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be confident with how to rectify these and explain fully, adjusting if necessary using you intuition and integrity.

Reception Manager - About you

• Previous experience as a Reception Manager or Supervisor in a hotel is essential
• You will be passionate about achiving hotel standards and genuinely care about guest experience and exceeding guest expectations.
• You are a great leader and strive to develop your team
• You will have the ability to remain calm during difficult situations in a very busy environment
• A good working knowledge of Microsoft and knowledge of Reservation System Opera