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Customer Service Agent - London Heathrow Airport, Hounslow

London Heathrow Airport, Hounslow
£28,000 per annum
Closing date
28 Feb 2023

Customer Service Agent - London Heathrow Airport, Hounslow

Full-Time & Part-Time Customer Service Agent

The role is working in a fast-paced Customer Service environment at Heathrow Airport.


  • Competitive salary
  • Modern facilities
  • Eligible for Heathrow commuter discount card
  • Opportunities for career progression
  • Contributory Pension
  • Free access to dnata Gym
  • Eye-care Vouchers
  • Free Parking
  • Cycle to work scheme
  • Internal Apprenticeships
  • Full uniform
  • Free access to Physiotherapy

Job Requirements

Previous experience of primarily working within Customer Services ideally in a customer facing role

A good working knowledge of various check-in systems is desirable

Applicants must be fluent in both verbal and written English

Courteous, patient and understanding

Flexibility and Innovative

Ideal candidate will have excellent communication skills and the ability to motivate a team

Security Aware

Basic computer system skills

Job Summary

As a Customer Service Agent, you will be part of a team that is responsible to ensure that the passengers of our Customer Airline experience a prestige journey through London Heathrow Airport. This is from the passenger’s arrival into the airport to welcoming them to the airline check-in desk. You will be required to check passports and visa documentation, along with monitoring the baggage weights and applying baggage charges and at all times delivering excellent customer service. Your role will also consist with the meeting of flight arrivals, dealing with disrupted passengers and delays and ensuring passengers are boarded safely onto their aircraft ready for their departure.

Hours of work: Full-Time hours 37.5, pro-rata for Part-Time hours

The job holder must have a flexible approach to working variable shift patterns.


The starting salary for this position is circa £28,000 per annum, inclusive of allowances, pro-rota for Part-Time hours.

Apply Now!

If you believe you have the drive and enthusiasm required, apply in writing with an up to date CV and covering letter advising why you are suitable for this position.

Successful applicants will be shortlisted for interview, and must have the legal right to work in the UK.

Closing Date: Tuesday 28th February 2023.

With you on board, we can help to achieve dnata’s Vision, Mission and Values.

Our diverse, global teams have this vision at heart. Every day we’re defining new levels of service for our customers. We do this by working closely with employees and suppliers, putting safety at the heart of everything we do. With your talent, passion and big ideas, and our industry-leading performance, we can flourish.

We can be the world’s most admired air services provider.

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