Holiday Home Revenue Administrator

Come and join our One Great Team here at Haven! We have a fantastic opportunity for a Holiday Home Revenue Administrator to join us on a full time, permanent basis supporting our Holiday Home Sales Team on our Holiday Park!

A little About Us & What's In It For You
At Haven we are on a mission, to give our guests a great time with memories that last a lifetime. We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK. We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding. Helping us to become the UK's most loved holiday and holiday home business.

- Free use of our Leisure Facilities, including swimming pool
- 50% Discount off food on Park, including with our partner brands
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Great opportunities to develop with fully funded qualifications (Level2 to Masters Degrees)
- 20% Discount in our on-Park shops
- We offer a fantastic Health, Mind & Money Support Programme

Working Hours: 45 per week over 5 days

What you'll be doing
Haven not only give our guests the opportunity to Holiday in some of the most desirable and idyllic locations in the UK but week to week we welcome many New Owners to our parks that have chosen to extend their Holidays on a more permanent basis by embarking on Holiday Homes Ownership and joining the Haven Family. The role of a Holiday Home Revenue Administrator is to ensure seamless and effective transactions are carried out and in line with the latest FCA, GDPR and trading regulations.

- Manage customer interactions with owners and prospective new owners.
- Manage transactions in relation to any purchase for a New or Used Holiday Home including accessories. This includes, finance proposals and gathering information and - Identification for Finance and SMART search purposes.
- Ensure that customers expectations on dates their Holiday Home will be ready for Handover are managed, realistic and always met.  
- Manage and assist with After Sales relating to "snagging" issues pre and post-handover to ensure they are dealt with timely and reported via the correct channels.  
- Ensure the highest levels of customer satisfaction at all points of influence within the customer journey.
- Ensure all training surrounding compliance, GDPR and FCA regulations are carried out when required and within deadlines outlined.
- Ensure all performance targets and metrics are met.
- Manage inventory stock levels and the Holiday Home Show Ground appearance day to day.

What We Would Like You To Bring 
- Personable, confident and able to build relationships with everyone.
- Great communication & organisational skills and experience in a customer facing environment.
- Highly competent computer skills, with the confidence to learn new systems & databases quickly (we'll give you all the training you need)
- Pro-active, organised and able to work on own initiative
- Evidence of previous administrative roles.
- Able to work under pressure and to deadlines

You may start with us as a Holiday Home Revenue Administrator and grow into a Head of Department role...Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven!