Skip to main content

This job has expired

Night Guest Services Agent - Central London

Employer
The Langham, London
Location
Central London
Salary
£11.50
Closing date
27 Feb 2023

Job Details

Night Guest Services Agent - Central London

(part-time)

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Night Guest Services Agent to join our talented Langham Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of a Night Guest Services Agent, your key focus will be to:

  • take In-Room Dining orders from all in house guests.
  • take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant
  • take and transfer any external calls that are coming in.
  • assist with handling of all emails that come to the hotel’s generic email address.
  • ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
  • log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system
  • troubleshoot guest internet issues, utilising support help line when needed.

Do you have? -

  • excellent customer service skills and a real understanding of 5* luxury environment service requirements
  • excellent communication skills, in English language, both written and verbal
  • knowledge of a foreign language (advantageous)
  • immaculate personal presentation
  • a pro-active approach to guests and duties
  • great attention to detail
  • previous use of Micros, Open Table, GEMs or Opera systems is an advantage

 

Company

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Learn more about this company

Visit this company’s hub to learn about their values, culture, and latest jobs.

Visit employer hub

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert