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Receptionist  

Employer
Hilton Hotels
Location
Croydon, Greater London
Salary
Competitive
Closing date
6 Feb 2023
Receptionist  

Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?

We are Hilton! We are Hospitality!

We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of Great places to work, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career

Our Benefits:

  • Salary: £10.00 an hour – 39 hours a week
  • Competitive salary with the London market, plus annual bonus structure 
  • Travel and food discounts with Hilton
  • Holiday: 28 days including bank holidays (increasing yearly to max 33)
  • Pension scheme, discounted dental and health cover
  • High street discounts: with Perks at Work
  • Free uniforms & free meals on duty
  • Grow your career
  • Personal Development: programmes at all levels to support your career
  • Team Celebrations – Regularly our teams get together to party and celebrate the amazing work we do
 

After undergoing a new refurbishment, Hilton London Croydon offers contemporary accommodation and a wealth of premium amenities.

The Hotel includes 168 contemporary guest rooms, 15 events meeting spaces, the lounge and Larder Restaurant, and gym. Our close proximity to the Croydon City centre makes it easy to explore all of the local attractions the area has to offer.

 

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.


What will I be doing?

 

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary
 

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 

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