Hostel Manager - Sheringham, Norfolk

Full time permanent position, 42.5 hours per week.

YHA Sheringham is a 100 bed Hostel – split into two wings, with the oldest parts having a interesting history & links to some famous landmarks. The Hostel has two large classrooms, 2 common rooms, a games room & large dining area plus separate self catering kitchen & adjacent dining room., located in a prime spot (train stations & town Centre 5 min walk away, Beach & Coastal Path) 10 min walk) on the North Norfolk Coast.

Guests are drawn to the area for its amazing Big Blue Open Skies, Stunning Coastal Scenery & laid back/slow approach to life. The Hostel does strong Groups business alongside a thriving F&I market at weekends and during school holidays – supplemented in the winter by a busy EH offering.

YHA have amazing properties in some of the most iconic and inspiring places in England and Wales. And you’ll have plenty of time to make the most of these amazing places in your spare time. Whether you’re an urban explorer, countryside rambler or a seasoned surfer, there’s a YHA for you.

As a YHA employee you’ll have access to a whole host of benefits designed to make your job as happy and rewarding as possible.

Hostel Manager skills and experience:

Our hostel managers are responsible for the line management of the teams within their own hostels, along with occasional volunteers as well as for managing the operational budget and safeguarding of all guests.

To do this and work to YHA’s standards, we are looking for candidates who have:

• Proven experience of working within the hospitality industry
• Knowledge and understanding of the requirements for effective safeguarding of vulnerable guests
• Excellent customer service skills, including experience of handling difficult situations
• Proven ability of managing varying pressure, including peaks in workload demands
• Experience of cash handling
• Experience of managing a budget (desirable)

Hostel Manager role responsibilities:

You’ll be responsible for the day-to-day operational management of YHA XXXXX and the customer experience.

You’ll have responsibility for the achievement of targets across all aspects of your hostel’s operation, including food and beverage and will be accountable for maximising revenue whilst, at the same time, controlling expenditure.  

You will have management responsibility for a team of employees and occasional volunteers.

You’ll also contribute to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

We are YHA.

A 90-year-old charity and social enterprise dedicated to connecting people with nature, the outdoors, culture and heritage through brilliant hostel stays and experiences. We operate hostels and activity centres throughout England and Wales and welcome all but specialise in creating opportunities for young people. As well as memorable holidays and short breaks, we deliver education residentials, group trips, and a variety of volunteering opportunities.

Our strategic priorities and working culture

Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity and inclusion in all aspects of our work.

Our people share a common purpose: to improve health, wellbeing and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited.

To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.

*We note that communication can take many forms. This may include sign language; other adaptions for those with hearing impairments; or other speech or language difficulties.

We welcome candidates with lived experiences** that are willing to share, that can inform/shape our approach, and help to reach those facing a range of personal or professional challenges.

**Lived experience can include protected characteristics, class, educational experience, personal experience such as debt, caring responsibilities, illness, hobbies, community work and interests.

Please note in order to apply for a vacancy with YHA we require an up-to-date CV and a completed application form.

Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant ID’s for Right to work and a DBS application.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Hostel Manager
Keywords: General Manager, Hospitality Manager