Edinburgh | Corporate Fitness & Wellbeing | Permanent | Full time
Up to £20,883.20 per annum depending on experience
40 hours per week

We are looking for a Client Services Team member to work at one of our high profile sites in Nuffield Health Gogarburn. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

You will support with queries relating to membership, physio, GP, health assessments and personal training and create a professional first impression.

This role will require you to work different shift patterns between 6:00 - 22:00 Monday to Friday with rotational weekend work between 08:30 - 17:00.

Responsibilities include:

• Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.

• Working as part of a team to ensure customer service levels exceed expectations

• Will form an integral part of the 'Customer Journey' and will strive to continually review and improve where possible.

• Management of diaries and client appointments for all departments in the health club.

• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

• Ensuring the daily cashing up and balancing of tills is completed correctly.

• Ensuring the reception area is neat and tidy at all times

• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team and will be required to be part of a Shift supervisor rota.

• Mandatory first aid training will be provided with the additional opportunity to train and develop as a lifeguard to support our poolside operation.

• To complete monthly KPIs

Skills/Experience required:

• Experience in a customer service focused environment

• Outstanding communication and customer service skills

• Approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience

• A team player with exceptional planning and organization skills with the ability to multi task.

• A RLSS/Highfield Lifeguard qualification would be advantageous. However, full training will be provided if required to support our Lifeguard team.

• Excellent attention to detail.

• Ability to work in a pressurised environment.

• Flexible and 'can do' attitude.

• Excellent customer service skills.

• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word

• Lifeguard qualification desirable, training can be provided

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.