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Retail Team Member - Ambleside, Cumbria

The National Trust
Ambleside, Cumbria
£9.60 per hour
Closing date
8 Feb 2023

Job Details

Retail Team Member - Ambleside, Cumbria


Hours: Varying shifts between 7 hours to 23 hours per week are available. (One to three shifts per week)

More details on what might work for you will be discussed at interview, and we plan all shifts in advance. It is likely that some weekend working will be required for this role, but we can be flexible around this.

If you would like to speak to someone about the role, please contact Joanna Daws, Retail Manager at

Interviews will be held on the 13th February but we may interview earlier so please apply as soon as you are able too.

The pay for this role will lift to a minimum of £10.42 on 1st April 2023 in line with the changes to the Government National Living Wage
What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

The South Lakes portfolio looks after all the National Trust land and property on the western shore of Windermere around Sawrey, Hawkshead, Coniston and Little Langdale. Your main place of work will be at Hill Top house and garden in Near Sawrey.

Hill Top draws visitors from around the world who are passionate about Beatrix Potter, and often have emotional and nostalgic associations with the author and her stories. Through the season the garden comes into bloom and the landscape changes – there is always something new to talk about with visitors. 
What you'll be doing

With your love of working with people and desire to provide an excellent service, you’ll acknowledge, welcome and engage every visitor, offering them help and advice with their purchases. This means you’re always on hand to help and the shop is maintained to a high standard.

It’s your role to ensure that our visitors have a great experience and aim to inspire them to support the work of the National Trust either through choosing to purchase one of our lovely products or visiting more of the special places we care for. Working within the Retail Team you will share the amazing stories of our places and link everything we do back to our conservation cause.
Who we're looking for

  • Helpful and friendly
  • Customer focused with great communication skills
  • Enthusiastic with a willingness to learn

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary 
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme 
  • Rental deposit loan scheme
  • Season ticket loan 
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. 
  • Flexible working whenever possible
  • Employee assistance programme 
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.



The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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The National Trust

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