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Service Assistant - Newtownards, North Down & Ards

Employer
The National Trust
Location
Newtownards, North Down & Ards
Salary
£9.60 per hour
Closing date
8 Feb 2023

Job Details

Service Assistant - Newtownards, North Down & Ards

Summary

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

The Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

The Salary:  £9.60 per hour

Duration: Fixed Term Contract until March 2024
What it's like to work here

Mount Stewart ? Northern Ireland | National Trust 
Mount Stewart house has always been a ‘home’ for the Londonderry family, a place that has been touched by the various generations who have loved it. Whilst always respecting the past and finding inspiration from its history, Mount Stewart has been unafraid of change throughout the generations, endeavouring to remain relevant in modern times, the result being that it still retains that feeling of a family home for all who visit with us.

What you'll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

  • Working alongside a big staff team and volunteers in delivering outstanding customer service across the property 
  • Working across our welcoming and admitting visitors to the property, providing information and orientation
  • Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising) 
  • Promote events, offers, products and benefits of actively supporting the National Trust
  • Support in the delivery of events at times throughout the year 
  • Support across the property/portfolio when required

Who we're looking for

  • A can-do attitude
  • Genuine enthusiasm for working with people 
  • Excellent customer service skills
  • A willingness to learn new skills 
  • Ability to work well in a team or on your own
  • Good understanding of the National Trust and what we do

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary 
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme 
  • Rental deposit loan scheme
  • Season ticket loan 
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. 
  • Flexible working whenever possible
  • Employee assistance programme 
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.

 

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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