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Lettings Administrator - Great Yarmouth Norfolk

Employer
Haven Holidays
Location
Great Yarmouth, Norfolk
Salary
Competitive
Closing date
15 Feb 2023
Lettings Administrator - Great Yarmouth Norfolk

Letting Administrator - Holiday Park

Come and join our One Great Team here at Haven! We have a fantastic opportunity for a Lettings Administrator to join us on a full time, permanent basis supporting our Sales and Lettings Team on our Holiday Park!

A little About Us & What's In It For You 

At Haven we are on a mission, to give our guests a great time with memories that last a lifetime. We are part of the award-winning Bourne Leisure family, with our 39 wonderful Haven Parks, stretching across the whole of the UK. We are proud to be one diverse Team in the business of making holiday magic, where every one of us has an important part to play, creating memories for our guests and looking after each other with genuine care and understanding. Helping us to become the UK's most loved holiday and holiday home business.

- Free use of our Leisure Facilities, including swimming pool
- 50% Discount off food on Park, including with our partner brands
- Opportunity to use our Corporate Box at the O2 Arena
- Fantastic Discounts with many national Brands & Retailers
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels
- Reward & Recognition Schemes
- Great opportunities to develop with fully funded qualifications (Level2 to Masters Degrees)
- 20% Discount in our on-Park shops
- We offer a fantastic Health, Mind & Money Support Programme

Working HOURS: 45 per week over 5 days

What You'll Be Doing

The Lettings Administrator supports the Head of Holiday Home Revenue with the consistent delivery of our Letting Owner promises. They will support the delivery of 4 key areas - availability requirements and grid management, new owner awareness and sign up of our Letting Service, delivering consistently on the owner promises within Letting and ensuring our Letting Service is consistent through compliance and commitment of Company processes.

- Effectively and consistently deliver the Letting Owner Touch Points
- Confidently deals with Letting Owners concerns with the ability to resolve problems, show empathy and understanding.
- Maintain an effective and informative relationship with the park Experience Team, who will need updating on sales and/or service KPIs
- Seeks out and acts upon regular Owner feedback to build understanding and respond to Lettings Owner needs.
- Influence the GM and other HOD's to put in place action plans to address shortfalls or opportunities in Owner experience relating to Lettings
- Complete relevant administrative tasks including, , safety compliance checks and legislative compliance checks.

What We Would Like You To Bring 

- Must be highly competent (and confident) in computer and IT systems.
- Evidence of previous administrative roles.
- Able to present information confidently at all levels.

You may start with us as a Lettings Administrator and grow into a General Manager's role...Either way we would love an opportunity to discuss our Park based roles with you and all we have to offer you by joining our Team at Haven!  

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