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Receptionist - Chippenham, Wiltshire

Lucknam Park Hotel & Spa
Chippenham, Wiltshire
£22,880 per annum
Closing date
31 Jan 2023

Job Details

Receptionist - Chippenham, Wiltshire

Opportunity for a Receptionist to join our Front of House team at Lucknam Park Hotel & Spa on a full time basis.

As a member of our Front of House team you will be responsible for delivering a consistently high standard of service ensuring that all of our guests’ needs and requests are met in a professional and timely manner. This is a diverse role where the successful applicant will be required to multi task and remain calm under pressure.

Main Responsibilities:

  • To be a central contact for all guests throughout their stay, ensuring that they are welcomed to the hotel and that their requests and needs are handled quickly and professionally.
  • To ensure that guests are charged correctly for services and correct payment is taken on departure.
  • To ensure that all reservations are taken, managing room availability, maximise occupancy and maximise revenue.

Experience and skills required for the Reception role:

  • Experience in a hotel reception role is essential – within a comparable property would be a distinct advantage
  • An understanding of Relais & Chateaux and POB would be an advantage
  • Experience and an understanding of hotel computer systems and operating ingoing and outgoing telephone calls – full training on our system will be given
  • The passion and drive to deliver a consistently excellent level of guest service
  • Fluent in English, verbal and written, is essential
  • Smart appearance
  • Initiative and the ability to remain calm under pressure
  • Passion for hospitality


  • Part of the team at one of the most award-winning UK country house hotels
  • Free staff lunch when on duty
  • Free car parking
  • Smart Uniform provided for operational staff
  • Share of discretionary service charge after qualifying period
  • Free use of swimming pool and gym facilities in the Spa
  • Free use of tennis courts and 5-a-side football pitch
  • Discount on food in Brasserie lunch & dinner
  • Discount on Spa treatments
  • Discount on Spa products
  • Discount on Equestrian Centre sessions
  • Preferential room rates at Lucknam Park
  • Preferential room rates at some Relais & Chateaux and Pride of Britain hotels
  • Complimentary room nights at Lucknam Park after one years employment
  • Recommend a friend bonus scheme
  • Access to the Employee Assistance Programme through Hospitality Action
  • Enhanced employer pension contributions
  • Enhanced annual holiday allowance
  • On the job training, development and promotional possibilities

We are offering a competitive salary of £22,880 per annum for a full time position working 40 hours over 5 days, plus service charge will be paid after completing one full months service. Shifts will be allocated on a weekly basis according to business needs and will include early mornings, evenings, weekends and Public/Bank Holidays.

Due to the location of the property it is advisable to have your own transport.

To apply please forward a copy of your current CV.

In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process. If you do not already have the right to live and work in the UK please do not apply as we cannot help with obtaining the relevant



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