Hotel Front Office Team Leader (Parental Cover) - Chessington, Surrey

Location: Chessington World of Adventures Resort, Surrey, KT9 2NE

Hours: Fixed term maternity cover, minimum guarantee of 35 hours per week.

Benefits: £9.84 per hour, discount on our animal VIP experiences and Go Ape course, discounts on our Hotels and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.

With our Theme Park, Zoo, spectacular Hotels & Glamping as well as our Go Ape courses there are plenty of ROARingly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More! 

We're currently looking for a Front Office Team Leader to join our Hotel team at Britain’s wildest adventure!

About the Role

In this role you will be the face of our hotels.  Our reception team are dynamic and motivated to deliver engaging & memorable guest experiences, to both our families and corporate guests. This role is focused on maximizing revenue and delivering the highest levels of guest care. 

Leading the team, you will ensure a flawless daily operation and will be a brand ambassador for the Chessington World of Adventures Resort and Merlin. You will of course be involved in recruiting, training, and constant development of your team to be confident, engaging, and focused team players.

What we’re looking for

• Ideally you will have a hotel background with experience in rooms division in a property of a similar size
• Experience in a similar role and looking for your next wild adventure
• You will be used to leading from the front, confident enough to make informed decisions
• An excellent communicator and might even be able to speak a second language
• You will have high standards and will be smart and friendly in appearance
• Have a passion to grow within Merlin & further your career
• Experience of Microsoft packages including Outlook, Word, and Excel
• Experience of Opera PMS would also be an advantage although this is not essential
• This role is fixed term parental cover until July 2023, and will include working weekends and bank holidays, as required by the business.

What’s on offer?

• Hourly rate of £9.84
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus Private pension scheme 40% discount online off LEGO 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

Everyone Matters at Merlin

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.