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Service Assistant - Worksop

The National Trust
Worksop, Nottinghamshire
9.60 per hour
Closing date
1 Feb 2023

Job Details

Service Assistant - Worksop


Do you enjoy helping people and providing a great service? Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service. 

The Hours: Flexible hours available which includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

Duration: Permanent Contract

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What it's like to work here

Reporting to the Welcome Manager, you'll work as part of the wider Welcome team of around 20.We are a close-knit team, and support each other in terms of wellbeing, progression, and opportunities. We're also passionate about the cause of the National Trust and conservation at Clumber Park. 

Clumber Park is a beautiful expanse of parkland, heath and woods covering more than 3,800 acres. Clumber was once the country estate of the Dukes of Newcastle. Although the house was demolished in 1938, there are many glimpses of its grand past to explore. From the Gothic-style chapel, often referred to as a 'Cathedral in miniature', you can follow in the footsteps of Dukes through the peaceful pleasure ground to the Walled Kitchen Garden where you can experience sights, scents and a taste of the past

Click here for more information about this location

What you'll be doing

The role of Service Assistant is task-focused, busy and varied - with an emphasis on visitor engagement and presentation standards. In this role, you’ll be;

  • Responsible for the presentation of the ‘core’ visitor area; be it sweeping leaves, disposing of waste, ensuring information posters are up to date, or replenishing water bowls for our 4-legged friends – you’ll play a vital role in ensuring Clumber Park is somewhere visitors will want to return to again and again
  • Working closely with our ‘Welcome & Service Assistants’ to provide information and orientation to visitors as they explore Clumber Park’s 3,800 acres; promoting events, offers and products to ensure everyone gets the most out of their visit
  • Have the opportunity to be included in the ‘Welcome’ rota at Mr Straw’s House; working on the admission till selling tickets, processing payments and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
  • Support in the delivery of events at times throughout the year, including car-parking duties
  • Working within the wider portfolio team of staff and volunteers in delivering outstanding customer service
  • Support across the property/portfolio when required

Who we're looking for

We'd love to hear from you, if you have:
  • A can-do attitude
  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • A willingness to learn new skills
  • Ability to work well in a team or on your own
  • Good understanding of the National Trust and what we do

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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