General Manager / House Manager - Opportunities Across London

£30,000 to £34,000 per annum plus TRONC
Closing date
9 Feb 2023
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General Manager / House Manager - Opportunities Across London

  • £30,000 to £34,000 per annum plus TRONC

We are looking for engaging House Managers at existing WatchHouse locations and new Houses that we are planning to open in the coming months. Our Houses are dynamic environments, leading the way in specialty coffee shop design alongside industry leading coffee and food and a memorable customer experience. 

We’re looking for someone who can build great relationships within our existing Houses and as we expand into new communities.

Key aspects of the role:

  • Lead, inspire and motivate the team so that everyone performs to their absolute best. Effectively managing the large team on site and working alongside them to deliver a the Modern Coffee experience.
  • Drive to build a high performing Houses* focusing on key KPIs. Continuing to look for ways to drive your shop’s financial performance. A people focused manager, always getting the best from the people around them. 
  • Demonstrate unparalleled hospitality by creating a warm, positive and welcoming. High standards of food and beverage service in a high volume fast paced environment.
  • Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.
  • Encourage and create a vibrant, exciting and sociable place of work.
  • Be driven by high standards and instil this same motivation within your team.

*Houses is the WatchHouse lingo for our cafes/sites.

About you:

  • A hands-on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering unrivalled customer experience. An autonomous manager who takes full ownership for their House and their team.
  • A natural leader. The House Manager leads the team in the efficient running of their WatchHouse location, both front and back of house in order to achieve operational excellence.
  • A passion for the development and training of people in order to build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of a high volume site.

This is a full time role contracted to 40 hours per week working 5 days out of 7 and weekend work is expected. 

In short, at WatchHouse you can expect:

  • A truly wonderful bunch of people that you’ll get to work with.
  • Beautifully designed Houses in some of the London's most iconic locations.
  • London Living Wage pay as a minimum plus a share of TRONC for all service employees.
  • Guaranteed contracted hours every week to suit you. 
  • Great flexible shift times.
  • Free WatchHouse coffee & WatchHouse drinks (even on days off).
  • Free lunch on every shift!
  • 30% off food when you aren’t working.
  • 30% off our WH retail range.
  • Training available and opportunities for career growth and development across the business.

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