About Butlin's

At Butlin's, we're all about fun, excitement and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - we think you'll fit right in!

About The Job

We're looking for a Head of Retail Catering to join our senior team at our Bognor Regis resort!

Reporting to the General Manager, you will be responsible for all of our restaurants and catering facilities across the resort. Managing the day to day running as regards staffing / rotas and general activities along with brand standards and health & safety policies.

Responsible for all activities within our 5 restaurants and additional takeaway diners, this is an exciting opportunity to really set the bar high and drive our commitment for our customer experience.  Performance of our facilities is key to our success and our commitment to our team is just as important as the one to our customers. This is no small task but a very rewarding position for the right person, building and running the retail catering area of our resort with the support of our Head office teams to create successes and overall, the best experience we can provide. With a priority focus on ensuring our guests have an amazing experience with us every time, you will motivate your team to deliver the highest standards, using market data, trends, and feedback to improve and develop standards consistently across the departments.

Leading a team of 7 direct managers and 200 indirect reports which will increase next year as we look forward to gaining more facilities on resort. A real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for a passionate leader with exceptional knowledge and solid experience of managing multiple restaurants / sites within the hospitality sector whilst delivering a superb Guest Experience. You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise. An analytical mind with the ability to forecast and manage costs is extremely important for this role. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.

You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.

Interested?
If this sounds like the perfect opportunity for you, we would love to hear from you. To apply, please send us a copy of your CV along with a letter or a few words about why you would like to work for Butlin's and what about this role excites you.