Front Office Supervisor - Liverpool Street, London

Front Office Supervisor - Liverpool Street, London

Salary: £26,000 + Service Charge* (Conditions Apply*) 

The Andaz London is currently recruiting Front Office Shift Leader position.

Joining the Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London to for your next career move.

At Andaz which translates from Hindi as "personal style", we empower each colleague to create the lifestyle world class guest experience.

Your personal style and creativity is what makes Andaz unique and we are looking for a Team member who embraces challenging the norm and who stand out to try new ideas.

What’s in it for you?

Being part of Andaz also mean, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised for over 5 years as a UK Great Place to Work Company for offeringgreat range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• F&B Discounts of up to 50% in Hyatt UK Restaurants & Bars
• Refer a friend bonus £500 per colleague introduced
• Workplace pension scheme
• Annual season travel loan interest-free
• Cycle-2-Work scheme tax-free
• Continuous Learning & Development opportunities
• Uniform provided and laundered complimentary
• Complimentary meals on duty

About the role

As a Supervisor, you play a key role in ensuring the effective running of the Front Office department by assisting our Assistant Front Office Managers. 

Some key tasks include but are not limited to:

• looking after our guests 
• handling their request or queries
• ensuring their comfort and satisfaction 
• taking action where necessary

About you:

• Leading the team as our team of hosts are our luggage porter, concierge, receptionists and all things to everyone!
• Positive outlook and outgoing personality with great confidence and able to direct team members and support them.
• Sustained and proven experience in the hospitality industry, we expect from you a knowledge in guest correspondence, coaching and training, handling of diverse tasks related to the position. Knowledge of property management system.
• Great execution and hospitality skills as well as attention to details.

With your intuition and dedication to people, you are always striving to deliver a great service for our guests. 

If you are a motivated Shift Leader with experience in a similar role in hotels, who likes a challenge, we would love to meet you.

The role is subject to right to work check as per UK employment law.