Luggage Porter

Luggage Porter

This position can be 16h/w or 24h/w. Working hours are 11pm – 7am.

Hourly rate: £11/hour

The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London. 

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

A WORLD OF REWARDS

Free and healthy meals when on duty Grow your Career your next position could be as an Assistant  Food and Beverage Manager Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member’s areas

What will I be doing?

As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure laundry support is provided when required, complete with all wash cycles, folding and storage Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service Ensure that individual customers and Groups receive fast, efficient and friendly service Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments Ensure messages and faxes are regularly delivered throughout the day Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients Maintain public areas and all equipment in immaculate condition Communicate with Security regarding any unattended luggage Greet all guests in public areas and rooms in a warm manner

 

What are we looking for?

Luggage Porters serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and communication skills Ability to work flexible hours Ability to work under pressure Ability to work on own and as part of a team Commitment to respond to Guest requests and deliver high levels of service Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role Previous experience working within a hotel

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

Maybe it’s all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company