Night Guest Service Agent 

Night Guest Service Agent 

You are the Key to our success

WELCOME TO A WORLD OF OPPORTUNITIES - No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterized by a genuine desire to want to constantly help and support one another. We promote an inclusive atmosphere where people are encouraged to develop and thrive in the workplace.

Please note the shift pattern for this role will be 4 on 4 off

A WORLD OF REWARDS

Hourly Rate of £11 per hour Smart uniform provided Free and healthy meals when on duty Grow your Career Personal Development programs are designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programs – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Guest Experience Day 1 night stay with dinner and breakfast after successfully passing probation Short Term accommodation to support your relocation from other areas of the UK Modern and inclusive Team Member’s areas

 

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

 

Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front-of-house equipment and property management systems Follow company brand standards Assist other departments, as necessary

 

Want to know more about this job?

Contact Joseph directly in our Recruitment Team on Joseph.Rapheal@Hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

Every Hampton Inn is committed to 100% Hampton Guarantee providing an exceptional guest experience and consistent, high-quality accommodations and amenities. When you join Hampton, you join a brand of more than 2,500 hotels in 29 countries and territories around the world backed by Hilton’s power, reputation, scale and performance engine.

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