Executive Lounge Host/ess 

Executive Lounge Host/ess 

You are the Key to our success

 

WELCOME TO A WORLD OF OPPORTUNITIES - What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world famous sports team or music artist. But every day we are busy creating lasting memories.

 

A WORLD OF REWARDS

Hourly Rate of £11 per hour plus service charge Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career your next position could be as a Executive Lounge Supervisor Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Guest Experience Day 1 night stay with breakfast per year Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Discounted Parking - £2 per day at Red Car Park Modern and inclusive Team Member’s areas

 

 

An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

 

What will I be doing?

An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints Process accurately check-ins and check-out Ensure that all Guest supplies and amenities are offered and replenished to the required standards Stay current with all hotel services as well as VIP requests and special events Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity Project a professional manner with an emphasis on hospitality and Guest service Comply with Hotel security, fire regulations and all health and safety legislation Execute tasks as instructed by the Executive Lounge Supervisor or Manager Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector Calm, efficient and organised Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment Multi-lingual

 

 

Want to know more about this job?

Contact Tony directly in our Recruitment Team on Tony.Relandeau@hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

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