Executive Lounge Host 

Executive Lounge Host 

A fully refurbished contemporary 248 room hotel next to iconic Tower Bridge in the heart of historic London. Its location between the HMS Belfast and the Shard makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces with views over More London estate. Its main restaurant, called 1751, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. 

Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance. 

Hilton was voted #1 Great places to work in 2021 with Hilton London Tower Bridge scoring consistently high in guest satisfaction an employee satisfaction surveys in UK & I region. We are all about people and we are serious about taking care of our team members and support their career ambitions in an individualised way. The Hilton London Tower Bridge has a track record in developing people at all levels for longer term careers. We also welcome those that are looking for flexibility around their lives outside of work with flexible hours and a range of contracts to suit. 

 

An Executive Lounge Host comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will I be doing?

An Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints Process accurately check-ins and check-out Ensure that all Guest supplies and amenities are offered and replenished to the required standards Stay current with all hotel services as well as VIP requests and special events Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity Project a professional manner with an emphasis on hospitality and Guest service Comply with Hotel security, fire regulations and all health and safety legislation Execute tasks as instructed by the Executive Lounge Supervisor or Manager Serve your role and Team in an environmentally-conscience manner

 A World of Rewards:

Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career your next position could be as a Reception Supervisor Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation Modern and inclusive Team Member’s areas

What are we looking for?

Executive Lounge Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector Calm, efficient and organised Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment Multi-lingual

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

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