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Head of Product Development - Swindon

The National Trust
Swindon, Wiltshire
55,575 pa
Closing date
7 Dec 2022
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Job Details

Head of Product Development - Swindon


We have exciting and ambitious plans for the future of our food & beverage proposition at the National Trust. We’re creating new food offers that appeal to our 26 million visitors each year and improving the environments we serve food in. To get there, we’re focusing on product development and procurement, but also investing in areas such as marketing, operating standards, and environmental practice. 
Please note this role is based in our Head Office in Swindon and appointed candidates will need to base themselves from here 2/3 days per week. 
Salary: £52,221 - £55,575 dependent on experience 
Internally this role is known as Senior Product Development Manager (F&B) 

What it's like to work here

Based at our head office in Swindon you’ll lead a team of product development managers, development chefs and coordinators. For much of the week, you’ll be leading members of your team in our food and drink development space, but you’ll be expected to travel to National Trust places regularly, to engage with, and learn from, local teams and regional colleagues.

What you'll be doing

Reporting to the Head of Food & Beverage, and as the lead for F&B Product Development, you’ll be accountable for setting the strategic direction of our food offer and shaping a food brand for the National Trust across 350+ sites which impacts on more than 3,000 food & beverage staff.  
You’ll lead your team to create, test and launch menus and recipes that support our food strategy and that grow revenue profitability.  
This is a role where partnerships are key, working closely with the Heads of Operational Delivery in Food & Beverage, Area Managers, our Experience teams and other key stakeholders, you’ll use their input to ensure that the menus your team create are delicious, deliverable, and meet visitors' needs.  You and your team will work in collaboration with operational teams, immersing yourselves with property kitchen teams to understand how we can diversify our offer and improve quality and choice. 
You won’t be afraid to test new concepts and you’ll be able to define clear measures of success and implementation plans. You and your team will learn from experience and adapt quickly to delight visitors, shift perceptions of the Trust’s food and drink offers and align our food and drink to the broader organisation’s strategic ambitions. 
For more information, please read the role profile attached to this advert. 

Who we're looking for

  • Experience of managing multi-site food and beverage operations 
  • An understanding of customer expectations and trends within the UK food industry 
  • Excellent financial acumen with a working knowledge of P&L 
  • Experience of developing food & beverage propositions across multiple sites 
  • Proven experience of menu analysis and engineering 
  • Excellent influencing and negotiation skills 
  • Proven leadership skills 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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