Switchboard / Help Desk Operator - Guildford
- Employer
- One Retail
- Location
- Guildford, Surrey
- Salary
- Competitive
- Closing date
- 19 Dec 2022
View more
- Sector
- Financial & Support jobs, Customer Service, Switchboard Operator, Hotel jobs, Hotel Receptionist
- Job Type
- Full Time
What we'll give:
Helpdesk Operative - Royal Surrey County Hospital
- 10.90 per hour, 35 hours per week
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways programme
- Compass exclusive offers on PerksAtWork
- First point of contact for incoming telephone calls and service requests received by telephone and e-mail
- Escalate any complaints as required and support continuous improvement
- Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
- Sort and dispatch calls to relevant departments
- Monitoring phone lines, handling incoming calls with varying queries.
- Resolve any issues accurately first time
- Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
- Ensure exceptional client delivery standards
- Previous experience in this role/similar position is essential
- Excellent telephone manner, with the ability to communicate effectively and maintain a high level ofconfidentiality
- Committed to following procedures and ensuring tasks are fully completed
- Exceptional organisation skills withthe ability to prioritise to meet deadlines.
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Confident working in a hospital environment and aware at times you willmeetpatients that are particularly unwell or showing signs of distress.
- This position is subject toa Disclosure & Barring Service check; costs met by the employer.
We're currently recruiting a dedicated Switchboard / Help Desk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 35 hours per week.
As a Switchboard / Help Desk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert