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Gaming Supervisor - Leicester Square, London

Metropolitan Gaming
Leicester Square, London
Up to £34,800 per annum + Excellent company benefits
Closing date
26 Dec 2022

Job Details

Gaming Supervisor - Leicester Square, London

Are you ready to join the winning team?

We have an exciting opportunity at our Empire Casino, located in the heart of Leicester Square. Are you ready to join one of London's busiest and exciting venues?

We are recruiting for a Gaming Supervisor to join our leading experienced team.

In addition to joining a leading company like ours, we also offer lucrative employee benefits; Below provides a brief insight:

  • Key Property Allowance (KPA £3,600pa)
  • Tips
  • Enhanced salary from midnight until 6am
  • Competitive salary
  • Training & development
  • Career opportunities
  • Cycle to work scheme
  • Company pension
  • Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
  • Regular training and development
  • Employee health and well-being services
  • Refer a friend incentive (Paid into your employee hub account)
  • 50% off food and drinks in all our UK venues
  • Financial advice services
  • Holiday accrual with length of service

Salary + Tips + Key Property Allowance + Enhanced salary from midnight until 6am.

So, are you ready to make the best career decision?

Then keep on reading!


What the role entails:

  • Always oversee gaming activity in a vigilant manner ensuring that relevant legislation and rules of the game are always adhered to.
  • Monitor customer play, interact or intervene when required and ensure that both dealer and others continually promote and support the ethos of safer gaming.
  • Maintain and update both formal records and colleagues/senior management of such interactions and any required follow on action is agreed and takes place.
  • Ensure accurate player tracking is achieved and that threshold limits relating to buy in, cash out and general level of play are always monitored. In doing so interact or escalate where required in relation to Know Your Customer requirements, source of funds and enhanced due diligence.
  • Run casino operations in the absence of an Assistant/Casino Manager and be sole Manager on duty for part or all of shifts, as directed and agreed by senior Venue Management.
  • Conduct all levels and types of customer interaction in a sole capacity.
  • Consider and undertake gaming, cash desk and customer dispute decisions in a sole capacity.
  • Create and support a culture that necessitates complete adherence to internal policies and procedures and abiding by all laws and regulations applicable to the business.
  • Protect the Company's most important asset - its gaming license.
  • Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures.
  • Adhere to continual reporting requirements to the centralised compliance organisation within Metropolitan Gaming of routine matters.
  • Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external.


  • Holds a valid Personal Management Licence
  • Detailed Knowledge of NEON and functionality
  • Detailed knowledge of AML/SG policy, their application to all situations and able to undertake the required investigation, reporting or escalation
  • Competent knowledge of Slots and ER department, equipment, operation and reporting
  • Able to create and manage break lists
  • Undertake leadership duties
  • Supervise gaming floor and make decisions in isolation
  • Conduct employee appraisals/Snapshots/performance reviews
  • Undertake customer interactions at all levels
  • Ability to run casino operations in absence of a Casino Manager
  • Fully train and multi-skill in other departments and make decisions about deployment of self and others to other departments

Please Note: You must be aged 18 or over and have the right to work in the UK.


Owned by Silverpoint Capital since July 2021 and boasting a wealth of experience in both gaming and hospitality, we are committed to bringing a new perspective to the casino experience and continually innovating to deliver a unique and authentic experience for our guests in each of our individual locations.

As well as the very best gaming experience, our venues offer customers a diverse portfolio of bars and restaurants to enjoy when they visit. We were the first casino group in the UK to introduce dynamic leisure facilities to its properties to make them true entertainment destinations; these include celebrity chef restaurants, James Martin and Marco Pierre White, and Kings Bar in partnership with Budweiser.


Find Us
Metropolitan Gaming

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