Conference and Banqueting Operations Coordinator 

Conference and Banqueting Operations Coordinator 

 

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

Hourly Rate of £10 per hour (24 hour/ week contract) Free, healthy and high quality meals when on duty Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Free car park Subsidised Taxi between 12am and 7am Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Guest Experience Day: 1 night stay with breakfast and dinner Modern and inclusive Team Member’s areas

You will join the Conference and Events Team.

You enjoy administring the operations and events opportunities professionally and courteously. You will convert inquiries into bookings, logging reservations accurately in the system, arranging and delivering show rounds, and welcoming clients to the hotel on event day making sure everything is set up to perfection.

Are you passionate about Conference and events operations? Do you have exceptional customer service and communication skills? Then this is the job for you!

About the Role:

A Conference and Events (C and E) Operations Administrator will support administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business.

What will I be doing?

An administrative assistant provides the team with support including typing, filing, answering telephones, taking messages, maintaining appointment calendar, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:

Greets internal and external customers in a friendly and professional manner

Sends outgoing mail, both interoffice and outside of the hotel Maintaining accurate payroll records for the department Routes mail, faxes and other printed matter Prepares and types corresponded complex numerical/financial reports, as directed Prepares correspondence on behalf of management Duplicates, copies and distributes and mails material for the department/office Orders and maintains office supplies and equipment Maintains files and equipment in an orderly and professional manner Uses the property's email system and maintains their email box, as is policy

Appropriate business use of telephone and voice email system Handles requests from both internal and external, as appropriate Creates catering documents needed for events Creates welcome packs and signage for events Assist with monitoring Health and Safely around the events department Working within a busy Conference and events department to help ensure events run smoothly Ensure guests are billed accurately