Training Officer 

Training Officer 

You are the Key to our success

 

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Please note this is a dual site role working between Hilton London Croydon & Hilton Cobham (Surrey)

A WORLD OF REWARDS

Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking Guest Experience Day as part of your induction Modern and inclusive Team Member’s areas

 

To promote a well-trained staff resulting in positive guest relations. Working with the hotel's lines team members, ensures that company standards are met and measured.

 

What will I be doing?

The Training Support officer will perform the following tasks to the highest standards:

· Ownership of delivery for skills training within the hotel, with a key focus on customer service training for the Food and Beverage team and the Front Office Department.

· To become a champion for brand initiatives and brand service skills, becoming a role model and ensuring that brand personality is embedded into the departments.

· To organise, communicate and deliver skills training sessions, matching the needs of the business.

· To keep an accurate record of all training completed and ensure attention to detail when maintaining the teams learning records

· To creatively find training interventions to address service issues and be able to measure the impact of the chosen interventions on service provided

· Work closely with departmental managers to communicate when the skills training will take place and produce collateral to support delivery

What are we looking for?

A Training Support officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for team work and development Excellent organizational skills with a high level of accuracy Excellent communication skills and ability to build effective long-term relationships Excellent computer skills Analytical approach to work

 

Want to know more about this job?

Contact Tony directly in our Recruitment Team on Tony.Relandeau@hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company