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Bar Manager - Chepstow

Employer
Delta Hotels By Marriott – Country Clubs & North West Cluster
Location
Chepstow, Monmouthshire (Sir Fynwy)
Salary
Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
Closing date
21 Dec 2022
Bar Manager - Chepstow

Job Number 22193894
Job Category Food and Beverage & Culinary
Location Delta Hotels St. Pierre Country Club, St Pierre Park, Chepstow, Wales, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

 

CANDIDATE PROFILE

 

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Bar/Lounge Operations

Implements agreed upon beverage policy and procedures throughout the property.

Manages in compliance with all local, state and Federal beverage and liquor laws.

Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

Monitors adherence to all liquor control policies and procedures.

Attends pre- and post-convention meetings as needed to understand group needs

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Manages to achieve or exceed budgeted goals.

Ensures compliance with all Bar/Lounge policies, standards and procedures.

Maintains food handling and sanitation standards.

Manages inventories according to budget and business levels.

Assists with developing menus and promotions as necessary.

 

Leading Bar/Lounge Team

Trains staff on liquor control policies and procedures.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures employees understand expectations and parameters.

Communicates critical information to the Bar/Lounge staff regarding each event.

 

Ensuring Exceptional Customer Service

Provides excellent customer service.

Interacts with guests to obtain feedback on product quality and service levels.

Responds effectively to guest problems and complaints.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Provides feedback to individuals in an effort to improve service performance.

Reviews comment cards and guest satisfaction results with employees.

 

Managing Human Resource Activities

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in the development and implementation of corrective action plans.

 

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World   at Delta Hotels.

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