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Guest Services Officer - Careers at Sea!

Employer
Royal Caribbean Cruises
Location
Nationwide
Salary
Competitive
Closing date
28 Nov 2022

Guest Services Officer - Careers at Sea!

Crown Recruitment are a cruise ship specialist hiring qualified candidates to work on board cruise ships. We are currently looking for professional individuals who are ready to embrace a career at sea within the Guest Services team. Candidates must have a passport & clear police background check to apply to qualify for the necessary visas. Successful applications need to be ready to board in the first quarter of 2023.  

Career snapshot:

  • Plays a key role in being the first impression for the brand and our guests
  • Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail
  • Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service
  • Provides cash and guest account services at the Guest Services desk such as accepting cash payments or exchanging foreign currencies.

Qualifications

Requirements:

  1. Minimum one-year experience in a customer contact position within the hotel, cruise, or related industry
  2. Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required
  3. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
  4. Ability to operate basic office equipment, including telephones, computers and copy machines
  5. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages is required
  6. All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicable
  7. Must meet all physical requirements, including the ability to participate in emergency life-saving drills and required training.

Uniforms are provided on board. Salary paid in U.S dollars. 

  • Contract lengths are 6 months on  / 2 month off. 
  • Flights paid. 
  • Officer status as a half stripe officer with access to the Officers mess for meals .
  • Shared cabin with one other crew member; ensuite bathroom facilities.  
  • Passenger deck privileges, with some restrictions (particularly when the ship is at sea and also so as not to inconvenience the guest).

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