Digital Product Manager - Stamford Bridge, London

Hours: 35 hours per week

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process. 

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world. 

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea! 

What We’re Looking For:

We’re looking for a Digital Product Manager to manage and deliver the Clubs product roadmap, delivering world class digital experiences to fans. Duties include: 

Ideate:

• Lead on ideation and research initiatives to drive forward the product roadmap.  
• Be a source of new ideas, driven by a knowledge of our digital product strategy and developments in the sports industry 
• Work with the digital product and design team to identify and prioritise opportunities for new features 
• Leverage quantitative and qualitative data to identify areas of opportunity throughout the fan experience 
• Work with product marketing to develop positioning to ensure differentiation from competitors 

Develop:

• Be involved at every stage of the product development process; gathering requirements, running discovery workshops, developing feature ideas, writing user stories/development tickets, and carrying out user acceptance testing 
• Run reviews with stakeholders, collating feedback into the development cycle 

Deliver:

• Manage day to day delivery of the product roadmap & backlog 
• Engage with our development agency daily to troubleshoot issues, track progress, and manage releases 
• Lead on acceptance testing to ensure UX and overall build quality are to exemplary standard before any release 
• Proactively monitor and test the products, raising issues and bugs via project tools 
• Share regular status reports on progress, deliver presentations to stakeholders, run product demonstrations and training 
• Communicate with cross functional teams regularly to ensure alignment on feature development, progress, and prioritisation 

Optimise:

• Define and build consensus on which metrics success should be measured against 
• Monitor and evaluate product performance, working with the Optimisation team to Ensure constant product iteration and improvement 
• Contribute to the product strategy through definition and clear articulation of business and user requirements 

Must Haves/qualified by demonstrable experience to the level required:

• Demonstrable experience in delivering feature roadmaps for websites and apps working in an agile development environment 
• Strong experience collaborating with engineers and product design teams to develop innovative and delightful user experiences 
• Experience of planning & technical project management 
• Background in managing and influencing third party agencies 
• Thorough knowledge of the sports industry and the competitive landscape 
• Experience balancing multiple priorities and dealing with ambiguity 
• Excellent interpersonal and communication skills, with ability to influence senior leaders and build support from stakeholders across the business 
• Self-motivated and able to work autonomously 
• Commitment to high standards and attention to detail 
• Ability to multitask under time constraints and not compromise quality 
• Thrives on solving complex business challenges

Our commitment to Equality, Diversity and Inclusion: 

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.   

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.  

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.