Luggage Porter
- Employer
- Hilton Hotels
- Location
- London, Greater London
- Salary
- Competitive
- Closing date
- 10 Oct 2022
View more
- Sector
- Hotel jobs, Hotel Porter, Hotel Receptionist, Room Attendant
- Job Type
- Part Time
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Luggage Porter
Position (Part Time) Luggage Porter The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired. Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites. Salary Hourly rate £11.00 - 24 hours a week Benefits The benefits of working for The Waldorf Hilton London are huge:
What will I be doing? As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Position (Part Time) Luggage Porter The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square. Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired. Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites. Salary Hourly rate £11.00 - 24 hours a week Benefits The benefits of working for The Waldorf Hilton London are huge:
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Competitive salary
Go Hilton rates so you can travel the world
Holiday pay increasing with length of service
Healthy meals provided
Laundry service and full provision of uniform
24 hour working week providing a healthy work / life balance
A Luggage Porter provides consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage.
What will I be doing? As a Luggage Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage. The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
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Ensure laundry support is provided when required, complete with all wash cycles, folding and storage
Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
Ensure that individual customers and Groups receive fast, efficient and friendly service
Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
Maintain public areas and all equipment in immaculate condition
Communicate with Security regarding any unattended luggage
Greet all guests in public areas and rooms in a warm manner
What are we looking for? Luggage Porters serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards
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Previous experience in similar role
Previous experience working within a hotel
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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