Conference and Banquet Floor/Food Manager
- Employer
- Hilton Hotels
- Location
- Glasgow, Glasgow City
- Salary
- Competitive
- Closing date
- 10 Oct 2022
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Conference and Banquet Floor/Food Manager
WELCOME TO A WORLD OF OPPORTUNITIES - There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here! A WORLD OF REWARDS
WELCOME TO A WORLD OF OPPORTUNITIES - There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here! A WORLD OF REWARDS
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Smart uniform provided and laundered
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking (depending on availability)
Discounted Taxi when public transports stop running
Guest Experience Day after successfully passing probation
Modern and inclusive Team Member’s areas
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Manage all Conference and Banqueting floor operations
Maintain exceptional levels of customer service
Ensure compliance with brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Awareness of trends and propose ideas to build the range and quality of Conference and Banquet
Optimize sales and contain costs, identifying any areas for action
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Assist other departments wherever necessary
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Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
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Conference and Banquet Operations experience in a managerial position in a hotel/Events Centre or similar
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service
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