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Conference and Banquet Floor/Food Manager 

Employer
Hilton Hotels
Location
Glasgow, Glasgow City
Salary
Competitive
Closing date
10 Oct 2022
Conference and Banquet Floor/Food Manager 

 

WELCOME TO A WORLD OF OPPORTUNITIES - There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!

A WORLD OF REWARDS

    Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking (depending on availability) Discounted Taxi when public transports stop running Guest Experience Day after successfully passing probation Modern and inclusive Team Member’s areas
 

What will I be doing?

As a Conference and Banquet Floor/Food Manager, you will be responsible for managing all Conference and Banquet floor operations to deliver an excellent Guest and Member experience. A Conference and Banquet Floor/Food Manager will also be required to optimize sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

    Manage all Conference and Banqueting floor operations Maintain exceptional levels of customer service Ensure compliance with brand standards Evaluate guest satisfaction levels with a focus on continuous improvement Awareness of trends and propose ideas to build the range and quality of Conference and Banquet Optimize sales and contain costs, identifying any areas for action Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure that training is carried out on an ongoing basis Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front Office team Assist other departments wherever necessary
What are we looking for?

A Conference and Banquet Floor/Food Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    Strong knowledge of hotel/leisure/service sector Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty Exceptional communication skills Exceptional leadership skills to create a winning team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Conference and Banquet Operations experience in a managerial position in a hotel/Events Centre or similar Degree or diploma in Hotel Management or equivalent Passion for delivering exceptional levels of guest service
 

Want to know more about this job?

Contact Joseph directly in our Recruitment Team at Joseph.Rapheal@Hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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