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Reception Manager 

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
10 Oct 2022
Reception Manager 

 

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer, whether it be musicals, Royal Parks or world famous landmarks. Find us overlooking Hyde Park, within half a mile of Green Park and Buckingham Palace, and only one tube stop from Big Ben and the London Eye. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites and a Penthouse Suite, there is something for all.   

The 28th floor restaurant, Galvin at Windows, offers fine dining and views spanning London. On the same floor, 10 Degrees Sky Bar serves expertly crafted mixology. The ground level is home to Podium Restaurant and bar, where breakfast, lunch, dinner and award winning afternoon tea is served. There is also a Champagne bar - CC Bar, and in the basement, Trader Vic’s - London’s only Polynesian-themed restaurant and bar. The hotel is also home to Wyld by Nature; an eco-friendly nightclub with sustainability at its core.  

Furthermore, the first floor is currently undergoing renovation and is due to complete April 2022. This includes the iconic Grand Ballroom, Wellington & Harvest Ballroom and the Executive Lounge.  

Here at London Hilton on Park Lane, we create heartfelt experiences for all our Guests and meaningful opportunities for all our Team Members. This has led to Hilton being consistently recognised as “Great Places to Work.”  

This is not just a job. We offer you an exceptional career alongside a path to self-discovery and growth. 

 

Salary -£28,000 per year

 

BENEFITS

  • Working for the UK’s #1 Great Places to Work in hospitality
  • Salary: service charge + any overtime is hourly paid
  • Personal Development: programmes at all levels to support your career
  • Grow your career whilst having fun
  • Travel and food discounts with Hilton and Galvin Group of Restaurants
  • Holiday: 28 days including bank holidays (increasing yearly to max 33)
  • Pension scheme, discounted dental and health cover
  • High street discounts: with Perks at Work
  • Meals on duty
  • Company supplied uniform
 

Reception Manager :

A Reception Manager at the iconic London Hilton on Park Lane will work from the reception desk and overseeing the day-to-day operation. This will include ensuring all Team Members are prepared and well-informed to deliver our Guests an exceptional experience and we exceed every guest and team member expectation.

A Reception Manager reports into the Assistant Front Office Manager and is directly responsible for the smooth operation of the front desk through out and ensure all arrivals, departures and queries are organised and executed in timely manner.  We are specifically looking for someone that will on day to day basis do the following tasks along with any other projects or requirements of the hotel operations:

    Oversee the entire Front Office operation to maintain high standards Ensure regular and VIP Guests are recognised and that we operate a mindset of excellence both towards our guests and our fellow colleagues. Ensure the team maximises room occupancy at best rates and use top class up-selling techniques to promote hotel services and facilities Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Mentor staff and support by guiding them to excellent performance levels and stepping in if that’s not possible following company guidelines. Monitor staffing levels to meet cover business demands Assist with other departments, as necessary Act as a Duty Manager of the hotel and occasionally cover Night Manager shifts. Demonstrate positive leadership characteristics to inspire Team Members to exceed standards. Ensure all equipment at the front desk is maintained and in proper order for the team to deliver excellent customer service.
 What are we looking for?

    At least 12 months of previous supervisory experience in Front Office in similar calibre hotel or 24 months in a smaller operation. Great can-do attitude with great communication skills Committed to and takes personal responsibility in delivering exceptional level of customer service Flexibility to respond to a variety of work situations Excellence grooming standards High level of IT proficiency, experience using OnQ would be very useful in the role. Experience of managing people and developing people
ELIGIBILITY 

    In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)
 

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