Skip to main content

This job has expired

IT Desktop 3rd Line Engineer - Hemel Hempstead, Hertfordshire

Employer
Bourne Leisure
Location
Hemel Hempstead, Hertfordshire
Salary
Competitive
Closing date
6 Oct 2022
IT Desktop 3rd Line Engineer - Hemel Hempstead, Hertfordshire

We are Bourne Leisure, the leading UK holiday operator and our mission is to give our guests great experiences, with memories that last a lifetime.  We operate the Haven, Butlins and Warner Leisure Hotel brands with 4 million people choosing to stay in one of our resorts or hotels every year!

We are now looking for a talented 3rd Line Engineer to help the Bourne team delight our guests.  Based at Bourne Leisure Limited in Hemel Hempstead, Hertfordshire the successful applicant will join the IT Team as a Desktop 3rd Line Engineer and will provide support for multiple technologies in our Head Office, to ensure systems meet agreed SLAs. You will support the entire hardware estate which is a mix of Desktops, Laptops and Tablets. You will also be responsible for the delivery of projects.

The purpose of the role:
Responding to all incidents and problems escalated from the Desktop Team and other IT Teams within the department, troubleshooting to resolution within SLA. Dealing with business-critical Priority 1 incidents.
Regular updating of the incident management and request fulfilment system with progress.
Escalation points for 1st and 2nd Line Desktop Support.
Support of new deployments and installations.
Produce and update technical documentation.
Assisting with service improvement initiatives and taking a proactive approach to increasing productivity.
Assist, mentor and coach IT 1st and 2nd Line Desktop Team.
Shift rotas, able to cover weekend working and enrolled on the on-call rota.
Responsible and accountable for key IT systems.
Site visits supporting our sites as part of a scheduled support programme.

Our ideal candidate will have:
Experience in supporting Laptop and Desktop hardware, on site or remote using the provided IT toolset.
Knowledge and Experience in working with Application packaging and Application.
Deployment software to Desktops and Laptops in a Windows 10 and later environment.
Thorough knowledge of MS Office Applications.
Knowledge of SCCM.
Knowledge of Intune.
Proficient in Group Policies and Active Directory functions.
Familiar with Corporate Citrix Environments.
Managing Mailbox's in a Microsoft Exchange environment 2013 hybrid environment.
Incident management and root cause analysis.
Knowledge of basic LAN/WAN networking.
Experience with Windows Server operating systems.
Knowledge of Microsoft Azure Active directory.
IT service management good practices.
Strong interpersonal and communication skills.
Ability to work independently or as part of a team.
Knowledge of PowerShell scripting.
Full UK driving license as there will be occasional travel required.
Experience with using an IT Ticketing software.


The benefits of working for us:
-              Up to 10% discretionary bonus
-              20% Discount across all our brands for bookings (Haven / Butlins / Warner Hotels) - Available for friends and family as well
-              Regular additional discounts for certain brand bookings
-              Option to join the company pension scheme where Bourne Leisure will contribute 10% of what the employee does
-              Life Assurance - Up to 3x Pay
-              Personal Accident cover
-              Holidays - 22 days + Bank Holidays rising to 25 days + Bank Holidays after 2 years service.
-              Holiday buy scheme
-              Employee Assistance Programme
-              Rewards, Cashback and Discount Portal
-              Opportunity to book tickets for free at our corporate box in the O2 Arena
-              Refer a friend scheme


Bourne IT Services is a lively and innovative environment providing a great opportunity to influence the way we communicate information to the business in the right way and at the right time.  A key part of the support centre based at Hemel Hempstead, the team strives to live our values of Being Positive, Being There, Being Smart, Being Clear and Being Better.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert