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Service Assistant - Grantham

Employer
The National Trust
Location
Grantham, Lincolnshire
Salary
9.60 per hour
Closing date
12 Oct 2022
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Job Details

Service Assistant - Grantham

Summary

Working within a bustling atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service. Do you enjoy helping people and providing a great service?

Hours: Flexible hours available which includes weekend shifts; to be discussed at interview. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

Salary: £9.60 per hour

Duration: Fixed Term Contract until 7-Oct-2024



What it's like to work here

Belton is a busy and vibrant place to be and last year we welcomed 450,000 visitors through our doors. If you are enthusiastic and committed to making this popular property the best it can be, the team would love to hear from you. 

Reporting to the Visitor Welcome Manager and working within the Visitor Operations and Experiences department this exciting and flexible role will see you driving visitor welcome at Belton. You’ll ensure the highest standards of service across the site including at Visitor Reception, in the outdoor adventure playground and The Ride indoor play space.



What you'll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. In this role, you’ll be;

  • Working alongside a big staff team and volunteers in delivering outstanding customer service across the property
  • Working across our welcoming and admitting visitors to the property, providing information and orientation
  • Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
  • Promote events, offers, products and benefits of actively supporting the National Trust
  • Support in the delivery of events at times throughout the year
  • Support across the property/portfolio when required


Who we're looking for

We'd love to hear from you, if you have:
  • A can-do attitude
  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • A willingness to learn new skills
  • Ability to work well in a team or on your own
  • Good understanding of the National Trust and what we do


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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