Assistant Night Manager 

Check-in into a world of opportunities

 

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

Smart uniform provided and laundered Free and healthy meals when on duty Grow your Career your next position could be as a Reception Supervisor Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Discounted dental and health cover Free Parking (depending on availability) Guest Experience Day after successfully passing probation Modern and inclusive Team Member’s areas

 

 

An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Night Manager, you are responsible for managing the first impressions of our Guests by performing the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Serve as a point of contact for regular and important Guests Complete Night Audit duties Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel Act in accordance with all security and emergency procedures and manage the instigation of these, as required Compile adequate handover to Early staff / Duty Manager Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area Act in accordance with policies and procedures when working with front of house equipment and property management systems Conduct Health and Safety Checks and Night Walks Maintain a good status awareness of all hotel areas

 

What are we looking for?

Assistant Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel, leisure or retail sector Competent level of IT proficiency Excellent leadership and management skills Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Positive attitude and good communication skills Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in the hotel industry Previous experience with Front Office Management Systems Previous experience with cash handling

 

Want to know more about this job?

Contact Joseph directly in our Recruitment Team on Joseph.Rapheal@Hilton.com

 

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company