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Meeting & Events Executive

Employer
Leonardo Royal
Location
Leonardo Royal Hotel London St. Paul's, London (Central)
Salary
Competitive Salary + Fantastic Employee Benefits
Closing date
19 Oct 2022

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Job Details

Here at Jurys Inn & Leonardo Hotels we have an absolutely fantastic opportunity for a Meeting & Events Executive to come and join our wonderful team.

As a Meeting & Events Executive you will you will be tasked with professionally dealing with a variety of pro-active and reactive sales enquiries, in order to generate Meetings & Events Revenue into the hotels. You will be able to demonstrate first class customer service skills, have the ability to adapt and multi- task whilst having that keen eye for detail. Your key responsibility is to ensure that all enquiries are answered and once contracted co-ordianted to ensure that we gain maximum market share from all customers and gain their loyalty.

Key Responsibilities:

  • Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.
  • Ensure Jurys Inn/Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
  • Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.
  • Increase conversion of enquiries by developing client relationships and maximizing sales leads
  • Use the provided demand calendar and pricing structure when quoting for all enquires.
  • Liaise with M&E Office Manager and Pro Active sales on all high value enquiries.
  • Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
  • Produce, issue and chase the return of contracts for events.
  • Work with M&E Office Manager to ensure revenue targets are achieved.
  • Ensure Sales & Catering/Opera/Delphi are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
  • Arrange and conduct final details meeting/calls with organiser prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
  • Produce function sheets for all events ensuring all necessary detail is noted
  • Ensure all rooming list details and requirements are gathered and handed across to Groups Co-ordinator
  • Arrange post event debrief for all clients on the last day of their event, ensuring debrief contains discussion regarding future requirements/rebook and completion of venue verdict feedback form which will be issued by email post event.
  • Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
  • Knowledge of competitor set facilities and offering to be up to date at all times.

The Person: 

  • Excellent verbal communication skills.
  • Excellent negotiation skills.
  • Excellent presentation skills
  • Customer Focus-a commitment to customer focus.
  • Self-Management- ability to prioritize and complete tasks in order to delivered desired outcomes within allocated time frame.
  • Goal achievement- overall ability to set, pursue and attain achievable goals
  • Ability to identify actions required to complete tasks.
  • Results orientated
  • Sales focused
  • Strong interpersonal skills
  • Excellent planning and organisational skills.

Why come and work for us – to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Some of the great benefits of working for us include:

  • Earn thousands by referring a friend to work with us
  • Stay at one of our Jurys Inn or Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
  • Company Pension Scheme, Life assurance & Wellbeing support
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
  • The opportunity to work for a well-respected brand where people development is at the heart of our culture
  • An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
  • Happy Rewards – earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
  • Employee of the month earning you a little bonus and fame for that entire month.
  • Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
  • Uniform & Meals on duty
  • Monthly / Quarterly engagement activities - we like to have fun while working hard
  • Annual Charity Event Day- we help and support our communities
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Company

We know the value of a relaxing retreat during a busy, or blissfully quiet, stay, welcoming rooms and dedicated staff ensure you’ll have a carefree time in our company, while highly desirable locations offer a unique experience of your chosen city. Take one step outside our doors and you’ll be immersed in the metropolitan wonders of central  London, breathing in the maritime air of Southampton, or investigating the historic streets of Edinburgh.

We’ve come a long way since we opened our first hotel in 1993; Jurys Inn & Leonardo Hotels UK & Ireland now operates over 50 hotels. With approximately 4,000 employees and 5 brands we are a dynamic, innovative and fast-growing company with plenty of opportunities to grow and develop your career. 

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality and experience – it is all about how you interact with others and how you can demonstrate our values:

Consistent, Friendly, Genuine, Positive and Willing

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Leonardo Royal
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