Customer Contact Centre Advisor - Customer Contact Centre, Hemel Hempstead

Hollywood Bowl Group
Hemel Hempstead, Hertfordshire
Over 18's £10.30 ph, 16-17 £7.92 ph, plus bonus
Closing date
20 Oct 2022
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Customer Contact Centre Advisor - Customer Contact Centre, Hemel Hempstead

What's In Store If you’re looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be.    Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year – that’s why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally. 

You’ll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. 

As a Contact Centre Advisor you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.  

Benefits and rewards

As well as a competitive hourly rate you’ll also receive the following non-contractual benefits:

  • Monthly Bonus Scheme
  • Great incentives throughout peak times
  • Free Bowling
  • 30% Discount on food and drink when visiting with friends and family
  • Team Member of the Month
  • Long Service Awards 
  • Contributory Pension Scheme (after a qualifying period)
If you’re a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be.


About The Role About The Company Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 65 centres across the UK, and an exciting new mini-golf brand, Puttstars, added to the portfolio, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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