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Duty Manager Leisure United Thorncliffe

Employer
Leisure United
Location
Leisure United Thorncliffe Sheffield
Salary
Competitive +Bonus Scheme
Closing date
30 Sep 2022

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Sector
Sports jobs, Management
Job Type
Full Time
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Job Details

Job Summary

 

 

 

You will report to the General & Assistant Managers and provide managerial duties within the organisation.

 

 

 

As a key holder you will be responsible for the safety, organisation, and delivery of all operations to the highest standard across our football and gym sites ensuring the highest level of customer services, site, and staff management.

 

 

 

 

 

Job Activities

 

 

 

  • To deputise for the General/Assistant Manager in his/her absence To maintain a professional attitude to always work and lead other staff on site by example To provide leadership and management of team members working in all other areas of the business during key holder shifts. To be responsible for the Health & Safety of others on site including all staff and visitors and to be the main first aider on duty during shifts To know fully the fire alarm test procedure and how to evacuate the buildings/grounds in the event of a fire To provide inductions for new staff To ensure the staff and buildings are fully compliant for all health and safety operations required in a public building whilst under your care including legionella checks, fire regulations, staff safety inductions, code red and emergency response, first aid, safeguarding and catering health and hygiene and all other areas. To ensure you and staff reporting to you adhere to all procedures listed in the Standard Operation Procedures manual To assist and develop, where necessary, the sports programme along with sales and other services to enhance the level of customer service, including organising Leagues/Tournaments. To have a good understanding of all admin procedures including invoicing To ensure compliance with all financial procedures, banking, finance, and pricing To make sales calls and post social media posts as and when required To be able to deal effectively with requests from other LU departments including IT, HR, Payroll and Accounts etc To provide cover if required in the absence of coaches/referees To undertake a full, stocktake in accordance with LU procedures and to ensure stock levels are maintained. To be fully compliant with all onsite software To ensure the ‘House Rules’ are maintained and adhered to at all times by all staff To meet the needs of the business in all areas if required

General Service Delivery (for all staff)

 

 

 

Health & Safety

 

  1. To ensure that Leisure United’s Health and Safety Management System, policy and procedures are effectively implemented ensuring and that you and staff you are responsible for are trained in health and safety procedures and practice To ensure that all facilities and activities are kept safe, clean and in a tidy manner and that there is adequate monitoring of cleaning and maintenance standards and that food hygiene legislation is complied with. To ensure that all equipment within the facility and used for activity is operated in accordance with the manufacturers’ recommendations and appropriate codes of practice and a safe manor. To ensure that statutory and other notices, such as instructions, safety posters and emergency procedures are always complied with at each centre. To ensure all Leisure United venues are always presented with the highest standards of hygiene and cleanliness. To report all accidents and incidents together with complying with all relevant Health and Safety directives, including COSHH, and HSE requirements. Ensure you and all staff you are responsible for are trained in dealing with any potential incident and accidents at the facilities.

Communication

 

To ensure customer services and organisation communication internally and externally is always exemplary. To engage in proactive and effective communication with staff and customers. To assist in the communication and promotion of the Trust's facilities. Assist all customers who have queries complaints or require information, in a polite, friendly, and helpful manner. To support Leisure United operations in sales, marketing, promotion, events and social media campaigns when required. To make recommendations for improvements to the service and ensure feedback is communicated to the appropriate staff. Where appropriate ensure effective use of online services including social media Staff Training

 

To undertake specific training programmes as required by Leisure United and take an interest in own personal development Ensure you and all staff reporting to you on shift (if delegated) are trained appropriately for tasks in hand. To ensure you and staff that report to you hold an acceptable DBS check if working with children or vulnerable adults. Other

 

Maintain a professional attitude towards work and ensure operational procedures are always adhered to. To always comply with Leisure United’s Disciplinary and HR Policy. Always take reasonable steps to ensure the health and safety of yourself, other staff and members of the public who may be affected by your actions or omissions at work. Undertake such other related duties as may be allocated from time to time by the organisation management. To work regular evenings, weekends, early mornings and other anti-social shifts in line with leisure industry services. To be flexible to required staff rota

 

 Post No:                                                          Job Title:             Duty Manager

 

Desirable (D)

Essential (E)

Experience:

Previous and substantial experience of managing in a leisure centre environment. Experience and evidence of managing staff Experience of direct budget management and reporting Minimum 2 years leisure experience Evidence of excellent customer care standards Experience of working within a customer led environment               Evidence of having taken Health & Safety responsibility

 

E

 

E

D

 

D

D

D

E

E

D

 

 

Skills and Abilities:

Able to motivate and lead others Excellent interpersonal skills Customer orientated Ability to manage priorities and time effectively Good oral and written communication skills Able to plan, organise and co-ordinate effectively Able to deal with conflict and difficult people under pressure Able to manage Health and Safety and undertake Risk Assessments Numerate PC literate with experience of MS Office

 

E

E

E

E

E

E

E

E

E

E

D

 

 

 

 

Education and Training:

Relevant NVQ level 2 or above Level 1 standard English and Mathematics qualification or GCSE First Aid Certificate Industry related qualification/coaching awards   Food Hygiene Qualification

 

D

D

E

D

D

D

 

 

Other Requirements:

To be able to work on one’s own initiative To be able to lead and develop a team To be able to work under pressure, making decisions quickly where necessary. Ability to respond, manage and control emergency situations efficiently and effectively, in line with agreed procedures, training and protocols. To maintain a professional, competent and personable demeanour To understand the importance of equality and diversity Ability to work effectively with the general public and ensure the safety of the young and vulnerable.

 

E

E

E

 

E

 

 

E

E

E

Company

Here at Leisure United, we want to bring the beautiful game of football and fitness to everyone. We have football and fitness hubs across the United Kingdom, including in Liverpool, Sheffield and Sunderland, with more set to open in a city near you. All sites boast full size, all-weather 3G and grass pitches and a café/bar, and select clubs have their own gym and group exercise class offering.

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Leisure United
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