Events Team Leader - London

Events Team Leader - London

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal British dishes at The Montagu, snacks and cocktails at award-winning Churchill Bar & Terrace

About the role – Events Team Leader

• To be responsible and accountable for the operational running of their area of responsibility. This will include managing a team of full time and casual staff.
• To ensure Team membershave clear achievable objectives in line with the department’s annual Plan and long term aims set at performance Development and is review and revised regularly.
• To ensure that departmental strategy is distributed to all staff in their area of responsibility in liaison with the Outlet Managers.
• Responsible for controlling and analysing quality levels of product and service, guest satisfaction, merchandising and marketing, operating costs and sanitation, cleanliness, hygiene
• Maintain effective communication within the team.
• Responsible to conduct briefings and maintaining liaison with the Head Chef and other Food and Beverage Department Heads
• Be the supportive member and guardian of the Food & Beverage concept, ensuring every aspect of the operation stays true to this concept, and delivers it.
• To implement actions from action plans to ensure that the highest levels of customer service are maintained in line with company’s goal.
• To train and empower staff in the team to resolve customer concerns with the least amount of inconvenience.
• To support and maintain labour cost in accordance with guidelines set by the Director of Food Director and create weekly forecasted rotas, and support with payroll tasks.

About you:

With your natural leadership skills and dedication to people, you are always striving to deliver a great service for and foster connections with guests.

If you are motivated, passionate and are looking for your next challenge, then we would like to meet you.

Hyatt offers a great range of benefits, including:

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
• Uniform provided and laundered complimentary
• Complimentary meals on duty
• Workplace pension scheme
• Annual season ticket loan interest-free
• Cycle 2 work scheme tax-free
• Continuous Learning & Development opportunities

Being part of Hyatt Regency London – The Churchill also means, joining the Hyatt family which has over 1000 hotels in over 60 different countries and is recognised as a UK Great Place to Work Company!

The role is subject to right to work check as per UK employment law.