Health Referral Administrator - Waterfront Leisure Centre
Health Referral Administrator - Part time (up to 24 hours per week)
Based: Greenwich, South East London
GLL is looking for a Health Referral Administrator based at the Waterfront Leisure Centre in the Royal Borough of Greenwich to help keep our participant bookings up to date and our office systems working efficiently in this vitally important local service. This post is required for 24 hours per week, over various shifts, Monday to Friday.
Healthwise is our GP Referral Scheme, designed to support a wide range of people. NHS patients can be referred for many reasons from diabetes and heart disease to depression, dementia or post operative recovery. Rehabilitation or weight loss are just the start. As a Health Referral Administrator, you will based within the Admin hub for the Service, the team will be responsible for the smooth and effective administration for the Scheme providing a telephone support service, high levels of customer care as well as accurate of data management. The administrator will also act as a support service to the staff delivering the healthy living interventions.
Working in a busy Leisure Centre, you'll undertake general administration tasks such as answering email, face to face and telephone enquiries from participants and our various partners. You'll also assist in creating new records and updating participant data on the database. This is a key role that will provide essential help during our busiest periods, so you'll need to be well organised, friendly, helpful, approachable and be willing to help with everything from taking bookings and answering phones to providing feedback and information to GP referrers and participants alike.
GLL is a charitable social enterprise and the UKs largest leisure provider, partnering with local authorities to run leisure centres, swimming pools and world class sporting venues. As a not for profit organisation, we are different. Reinvesting back into our facilities, communities and people, we are growing and committed to developing the skills of our employees too, through accredited and on the job training.
If you have a genuine passion for supporting people, this is an admin role with a difference - and your chance to be part of a team that improves people's fitness, health and quality of life. You will have experience in general administration and ideally have worked in the health and/or leisure industry. It goes without saying that you'll need to be patient, empathetic and sensitive to participants as they can be nervous or lacking confidence in a Leisure Centre environment. You will have great interpersonal and communication skills (both verbal and written) as you will deal with a diverse range of people from participants to our own senior managers, assistants and referring professionals. You will also need to be computer-literate, in particular with MS Office and email systems.
In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:
Discounted membership at our Leisure Centres
Ongoing training and development to help you to be the best
Few Leisure careers are as rewarding as this. So if you're motivated to progress your career with an organisation that improves lives, apply now.
Closing date: 28/09/2022
The welfare and safety of the children in our care is of the utmost importance to us at GLL. We follow safer recruitment procedures to ensure that our staff are checked and appropriate to work with children and young people. Therefore we'll require you to complete an enhance DBS check before you will be allowed to start work.
All pay rates are subject to skills, experience, qualifications and location.
To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.
About Us GLL is the UK's largest leisure and cultural services provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children's centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we're different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.
GLL is an equal opportunities employer.