Welcome & Service Assistant - Helston

Employer
The National Trust
Location
Helston, Cornwall
Salary
9.90 per hour
Closing date
5 Oct 2022
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Job Details

Welcome & Service Assistant - Helston

Summary

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. Based in the heart of Godolphin, an ancient and atmospheric estate with a medieval garden and historic house where visitors can travel back in time as they wander around the 16th-century garden, one of the most important historic gardens in Europe. Godolphin estate extends to over 500 acres where visitors can discover how mining, agriculture and people have shaped the landscape in this World Heritage Site designated setting. 



What it's like to work here

Godolphin is an ancient and atmospheric estate with a medieval garden and historic house where visitors can travel back in time as they wander around the 16th-century garden, one of the most important historic gardens in Europe. The wider estate boasts Leeds engine house and stack, the remains of the Godolphin family mine and on the south-westerly reaches of the estate our visitors can breathe in some of the best views in Cornwall looking out over St Ives Bay to the north and the famous St Michael’s Mount to the south. 
 For more information about our property, please visit: www.nationaltrust.org.uk/godolphin

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.



Who we're looking for

We'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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