Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. 

At Wicken Fen the role includes not only time in the Visitor Centre, but also time welcoming visitors as they arrive on site. Particularly at busy times we like to have a visible friendly presence in the car park, and outside, to ensure everyone has confidence at the start of their time with us.

In the Visitor Centre, the welcome and retail teams work closely together, so your passion for service will contribute to our shop's success too.

We are open all year round, 7 days a week. This role will alternate between 2 and 3 days a week, and will include some weekend working. The team is small, and you'll quickly get to know everyone who contributes to the conservation of this internationally important wetland, as well as everyone around you making all of our visitors feel welcome.

Wicken Fen is one of the National Trust's Children and Young People hubs, so family programming as well as days for organised schools and other groups are a key part of what we do. Our outdoor activities for visitors include cycle hire and boat trips. For you, this means that there really is a wide variety of people to get to meet and greet.

Reporting to the Welcome Manager, as a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

We'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible
• Free parking at most locations
• Free entry to our properties for you, a guest and your children (under 18)
• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.