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Welcome & Service Assistant - Ely

The National Trust
Ely, Cambridgeshire
9.90 per hour
Closing date
5 Oct 2022
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Job Details

Welcome & Service Assistant - Ely


Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. 

At Wicken Fen the role includes not only time in the Visitor Centre, but also time welcoming visitors as they arrive on site. Particularly at busy times we like to have a visible friendly presence in the car park, and outside, to ensure everyone has confidence at the start of their time with us.

In the Visitor Centre, the welcome and retail teams work closely together, so your passion for service will contribute to our shop's success too.

What it's like to work here

We are open all year round, 7 days a week. This role will alternate between 2 and 3 days a week, and will include some weekend working. The team is small, and you'll quickly get to know everyone who contributes to the conservation of this internationally important wetland, as well as everyone around you making all of our visitors feel welcome.

Wicken Fen is one of the National Trust's Children and Young People hubs, so family programming as well as days for organised schools and other groups are a key part of what we do. Our outdoor activities for visitors include cycle hire and boat trips. For you, this means that there really is a wide variety of people to get to meet and greet.

What you'll be doing

Reporting to the Welcome Manager, as a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for

We'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

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