Site Manager - Newquay

Summary

**INTERNAL APPLICANTS ONLY PLEASE**

? This is a key role in the leadership team for Trerice. Alongside an enthusiastic team of volunteers, you’ll contribute to creating a positive, inclusive work environment and have the opportunity to work alongside colleagues in the portfolio who are based at Trerice.

What it's like to work here

Trerice is an intimate Elizabethan manor and garden and remains little changed by the advances in building fashions over the centuries, thanks to long periods under absentee owners. Today, the renowned stillness and tranquillity of Trerice are much prized by visitors. 
For more information about our property please visit nationaltrust.org.uk/trerice

What you'll be doing

Trerice is part of the Heart of Cornwall Portfolio along with Trelissick and Glendurgan. Managed by the Operational Manager you’ll join a skilled and passionate property team. You'll be accountable for the day-to-day management, visitor operations and compliance for Trerice. You'll contribute to creating a positive, inclusive, collaborative work environment focused on delivering the Trust’s strategy. 
You'll work closely with regional consultants and Whole Trust delivery managers and lead staff and volunteers to deliver excellent visitor service and conservation standards. You'll have responsibility for key performance indicators (KPIs) across conservation, visitor experience, volunteering and staff satisfaction for Trerice. You'll carry out duty management as agreed locally and according to agreed rotas and will be prepared to get “stuck in” to whatever areas are needed to ensure the smooth running of Trerice.

Who we're looking for

We’d love to hear from you if you:

• Have operational experience in a customer facing environment and / or historic properties.

• Have previous leadership experience including supervisory, coaching and training experience. 

• Possess a flexible customer focused approach with experience in delivery high standards of customer service. 

• Have strong people skills, enabling good working relationships with those in your team and across the property portfolio.

• Experience of assessing and managing risk.

• Knowledge of Health & Safety and compliance requirements. 

• Have the ability to communicate effectively and confidently with diverse groups of people of varying ages, abilities and experience. 

• Are able to work on own initiative without immediate assistance from manager.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.