Reservations Manager

£25000.00 to £30000.00 per year
Closing date
18 Oct 2022
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Alongside managing a reception team, the purpose of this role is to deliver exceptional guest experiences, manage guests expectations their needs and their booking journey from start to finish, and report to the wider team and business on everything ‘guest’ related. You are the person that wants to know everything about our guests, and the person our guests want to know. Primarily based in our Front of House team, the role will act as the face of the business supporting all guests needs, reservations and experiences. An active member of the management team who participates in weekly management meetings using prepared feedback regarding your department and responsibilities.

East Coast Concepts is on a journey, one of excitement, progression and serious growth! So if you are looking to be part of something that's expanding rapidly, you're in exactly the right place. Victors is our immersive escapism to life in the Hamptons. Attention to detail, simple beauty and a sense of belonging is what keeps people wanting more, and you will too.  

Enough about us, what we need from you is, a passion for the guest experience and an appetite for exceptional service that drives your dedication to never stop short. As well as managing service and developing your team, you'll have the opportunity to take part in menu development and general business improvements, as we encourage our Managers to be accountable for their business' profitability. We don't accept ordinary or average, so you shouldn't either. 


Our promises to you are:

- If you are great and you want to progress we can fulfil that desire as we are expanding rapidly

- 50% discount on food across the estate 

- Tronc & tips

- Access to our in-house mental health first aider and the use of a free mental health and wellbeing helpline 

- After 6 months ECC experience, you will be paid to enjoy your birthday off

-  After 3 years of ECC experience, you will earn 5 additional days of annual leave

- A very generous Refer a Friend scheme where you could earn over £1000


If you want more reasons to work with us, then apply for the vacancy and find out! 

We look forward to getting to know you

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